Last night was the second in a series of what will be nine contiguous nights chasing the moonlight as a seasonal employee on assignment. I’ve been doing this work just long enough now that I’m able to really focus on the callers, as well as my surroundings, and less on the technical components of navigating the order fulfillment system. It’s what I refer to as “being in the zone,” at least when it comes to being an order taker. Continue reading →